Parabit Systems is a full-service engineering, design, integration, and manufacturing company located in the heart of Long Island, just 30 minutes from New York City. Our reach is nationwide, with satellite offices in Miami, Los Angeles, San Francisco, and Chicago. From total security solutions, to self-service kiosks and digital signage, Parabit s mission is to enhance and protect your business.

Job Description:

Parabit is seeking an Assistant Service Manager to join our New York Team. Parabit is and has been experiencing explosive growth. Candidates must have an in-depth knowledge and understanding of Access Control and Analog/IP Surveillance Systems. Knowledge or Door Lock/Exit Equipment; Magnetic Locks, Door Strikes, Touch Door Release Bars, Mechanical Door Release Bars, REX Motion, Exit Button and Key Override Switches and related power supplies. Knowledge of: PC based systems; Kiosks and Digital Signage and Analog Telephone equipment is preferred.

PRIMARY RESPONSIBILITIES:

• Provide on-call phone, remote, and on-site support to service call requests and system installations.
• Set-up and/or attend client/internal meetings regarding installations and service.
• Write detailed proposals based on surveys and requirements made by you to fulfill the client s needs.
• Provide and maintain technical support for technicians, clients, and sales department.
• Coordinate and report on weekly staff meetings, project issues, and new policy/procedures.
• Formulate, research, plan, and target the control of costs and service-time spent on existing and new clients.
• Meet or exceed estimated profits based upon estimates provided by you.
• Prepares and administers an annual operating budget for the service department
• Establish and implement quality improvement programs.
• Forecasts goals and objectives for the department and strives to meet them
• Understands and follows work rules and procedures
• Other duties as assigned/required.

JOB REQUIREMENTS:

• Support and interface with customers, resellers and suppliers.
• Ability to work independently and as part of a team.
• Ability to manage and resolve issues/problems and client requests quickly with details of what was reported, what was found upon inspection of the service call request, and what was done to repair the service request.
• Ability to prioritize and manage multiple assignments/tasks.

JOB QUALIFICATIONS:

• Low Voltage License/Certification for NY and NJ (multi-states a plus)
• Good verbal and written communication skills.
• Ability to operate power tools and equipment in a safe, responsible and confident manner.
• Working knowledge of general construction and basic electronics
• Able to work flexible hours including evenings, weekends or holidays (on an on-call basis)
• Working knowledge of Excel, Word, and Email.
• High School diploma or equivalent.

We offer competitive pay, health benefits, paid vacation, paid sick days, and a 401k. All employment candidates must pass a NON-DOT Drug screening, a background and Driver License check, and personal assessment prior to employment. Please submit your resume via email to recruiting@parabit.com.

All employment candidates must pass a NON-DOT Drug screening, a background check, and personal assessment prior to employment.