About the Company

At Connect America We Save Lives by Providing High-Quality Emergency Response Systems and Telehealth Services to Adults who Trust Us to Keep them Safe and Sound.

Connect America is the largest independent provider of medical alarms in the Consumer segment and the fastest growing provider in the Healthcare segment. We offer a broad range of at-home or on-the-go medical alarm and telehealth solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

We listen to our customers to determine the safest solution for their needs. We treat all customers and team members ethically and respectfully, creating relationships built on trust. We work as positive team members, developing customer solutions in a collaborative manner. We know that customers and team members are counting on us to contribute, we deliver what’s expected from us!

Our Company is headquartered close to the City of Philadelphia, in Bala Cynwyd, PA.

Purpose

The purpose of the B2B Billing Specialist is to support all functions within the Billing and Collections team in a fast-paced environment where you will use your billing, collecting knowledge and experience to obtain maximum reimbursement while establishing strong relationships with insurance companies, contracted payers and customers.

Job Duties and Responsibilities

• Participate in the monthly billing cycles within the Billing and Collections Team on assigned manually billed invoices, and/or agency required forms.
  • Expectations:
    • All invoices are to be submitted to HHC payers by the end of the 4th business day – exceptions should be outlined for Leadership
    • Daily communication with your Senior Billing & Collections specialist on the number of payers completed, number of payers submitted and payers yet to be touched
    • Alerting Leadership of delays if applicable
• Work assigned aging monthly
  • Expectations:
    • Resolve each line of unpaid invoices and/or clients within 60 days of payment application
    • Submit any and all late bills associated
    • Minimalize the % of credit by payers overall billed revenue
    • Alert Leadership of payment delays or credit risks
    • Collection calls made weekly on all accounts over 60 days
      • Deliver collection activity daily to Leadership
    • Note all activity
• Collaborate with Cash applications on missing payment details within 24 hours of request
• Minimize amount of cash in advance or overpayments on account ledgers
• Provide excellence in customer service internally and externally by returning all emails, faxes, messaging and/or phone calls etc. same day to 24 hours. If this timeframe is unavoidable please send a quick correspondence for delayed response
• Any other tasks assigned by Billing Leadership

Skills and Qualifications

• Advanced Excel skills – pivot, VLOOKUP, formulas, concatenate, text to column
• Collaborate with internal team and other departments including QA, Contracts, Sales, and Operations
• Align with internal teams to meet monthly departmental goals
• General knowledge of healthcare billing systems and infrastructure
• Ability to assess information at hand and utilize judgment to critical decisions and critically think.
• Preferred 2 plus years of healthcare billing
• Demonstrated knowledge of regulatory and industry standards including ICD 10, HCPCS Codes, HIPAA, Fraud and Waste

All candidates must successfully pass drug and criminal background checks and we participate in the E-Verify program in our hiring practices to achieve a lawful workforce. Connect America is a drug-free workplace and an Equal Opportunity Employer.