Customer Support Specialist

What is Inc Authority?

• We are a business formation company headquartered in Reno, NV that specializes in helping businesses launch and grow throughout the U.S.
• We act as a registered agent in all 50 states and consult on business formation services as well as business growth services such as tax planning, business credit, marketing, etc.
  
• Our commission structure is uncapped.
• We look for candidates from all backgrounds and provide paid training specific to our industry.
• We have multiple avenues of career growth and longevity and promote from within!
• We promote a culture of diversity, inclusion, and work life balance.
• Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity

Position Overview

Customer Support Specialists are responsible for reaching out to clients through our online portal to consult on their services. In this position you will consult with business owners in offering custom solutions on getting their business launched and ready to grow!

Responsibilities

• Call potential clients that have inquired about our services and through our online portal
• Possess strong knowledge of Inc Authority products and services to identify customer’s needs when qualifying them
• Demonstrate an aptitude for business startup consultation to increase customer satisfaction
• Communicate effectively and professionally in all forms of communication with potential customers and internal team members
• Maintain complete and accurate records of all daily activity and customer contact

Awesome benefits include:

• $17.00 an Hour
• Enjoy working 8am-5pm Monday-Friday with weekends off!
• Fun and exciting team-oriented work environment
• Continuous coaching and full support to help you maximize your earning potential
• Opportunities for advancement
• Paid Time Off, 401K Plan, Health & Dental Insurance

Qualifications:

• Excellent Phone Commination Skills
• Career-Minded Professional
• A Passion for Helping Others
• A Positive, Can-Do Attitude
• Professional Appearance and Demeanor

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated in providing you with the resources you need to successfully run your business. Your success is our success.