Summary: Under the supervision of the Sr. Director of Operations the Dental Treatment Execution Manager oversees the dental treatment coordinators to ensure all treatment plans are presented concisely and can relay the benefits of dental treatment to patients and or advocates for acceptance.

Essential Duties and Responsibilities:

• Demonstrate confidence in effectively presenting dental treatment plans to clients, patients and or patient advocates.
• Manage and mentor treatment coordinators in speaking with care and concern to patients and or advocates.
• Ensure treatment coordinators are knowledgeable and well versed with dental terminology and familiar with dental procedures.
• Audit treatment plans: review with regional managers and clinical team to ensure providers are generating comprehensive treatment plans that enable patients to have and remain in good oral health. Work with regional managers if providers are not in compliance with comprehensive treatment planning.
• Develop methods to review unpresented, outstanding, and unaccepted patient treatment plans. Track results by treatment coordinator and guide those that do not consistently meet 30 percent of acceptance.
• Create a process to identify when treatment plans include specialty referrals; follow up on the specialty appointment(s) allowing remainder of treatment to be scheduled and preformed.
• Guide treatment coordinators on appropriate method of communicating with providers should patients have questions or concerns about presented treatment.
• Support treatment coordinators with questions or concerns about treatment plans from clients, patients, and patient advocates. Ability to effectively handle escalated situations.
• Coordinate system for treatment coordinators and dental assistants to ensure that lab cases are returned prior to any "delivery" appointments.
• Understanding of dental insurance plans (eligibility, annual maximums, level of coverage, exclusions, and limitations).
• Knowledgeable in financial arrangement programs offered to patients and advocates, ensure treatment coordinators are informed.
• Work closely with the regional managers, dental managers and records team when reviewing and auditing patient records.
• Ability to generate reports and develop Key performance indicators.
• Must be highly organized, goal oriented with strong customer service skills.

Supervisory Responsibilities:

• Manages Treatment Coordinator team.

Education and or Experience:

• High school diploma or equivalent required.
• 8+ years dental assisting experience, dental office management or dental treatment coordinator experience required.
• Ability to present features and benefits of programs and overcome objections.
• Knowledge of dental terminology.
• Experience with practice management software.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service: Manage difficult situations; responds promptly to needs of patients and advocates; solicits feedback to improve service; responds to requests for assistance; meets commitments.
• Interpersonal skills: Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas.
• Written Communication: Writes clearly; edits work for spelling and grammar; presents numerical data accurately; able to read and interpret information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity; welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and attain group commitments and goals.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.
• Ethics / Diversity: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; treats people with respect; keeps commitments and inspires the trust of others.
• Safety and Security: Observes and enforces safety and security procedures; reports and corrects potentially unsafe or hazardous conditions; ensures compliance of company policies and procedures.

Qualifications:

To perform the job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents including but not limited to compliance and safety documents; policy and training manuals, routine reports, and correspondence; speak effectively and present information to individuals in the organization.
• Mathematical Skills: Ability to apply basic math skills; work with concepts such as fractions, percentages, ratios, and proportions to practical situations; effectively calculate figures such as discounts, etc.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where high level of standardization exists; interpret instructions furnished in written or oral form.
• Computer Skills: An individual should have intermediate knowledge of dental practice management software and Microsoft office and internet software.

Physical Demands:

• The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of the position, the employ is frequently required to stand, walk, sit, use hands to type on keyboard, reach with hands and arms and life and or move up to 40 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters when performing the essential duties of this job. Reasonable accommodations made be made to individuals with disabilities to perform the essential functions.