Customer Service Representative - We offer a fun and positive culture, career growth, and great benefits.

Compensation: $15 per hour

The Role: We are looking for a Customer Service Representative to join our incredible team.

• Employer-sponsored health, dental, and vision insurance.
• Employer-funded Health Savings Account option.
• Employer-paid life, short-and-long-term disability.

Since 1987, Coach-Net has been providing peace of mind to our members and supporting them with benefits that help them enjoy the RV lifestyle to the fullest. When our members need assistance, Coach-Net is ready to respond 24/7, 365, with the best Customer Service Agents, to help them through their journey! Coach-Net is focused on serving the unique needs of our members to help them enjoy the RV lifestyle. Our Mission is to create a carefree RV experience so everyone can focus on making memories with their family and friends.

Responsibilities include, but are not limited to:

• Provide roadside assistance to customers.
• Troubleshooting and resolving problems encountered by customers.
• Educate and explain membership benefits and coverage.
• Keep current on all benefit/training information.
• Keep current all company and departmental policies and procedures.
• Maintaining or exceeding minimum requirements of the CSR Standards of Measurements.
• Adhere to all company and department policies.
• Log into network and e-mail and adhere to equipment policies.
• Maintain acceptable levels of performance to include but are not limited to attendance, adherence, fulfillment, and all other productivity and efficiency targets and objectives.
• Support safety and ergonomic standards.
• Support your fellow teammates.
• Adhere to our Core Values.
• Other duties as assigned.

Requirements:

• Minimum 1-year customer service experience.
• Excellent Customer Service Skills.
• Good verbal / written communication skills.
• Good analytical and problem-solving skills.
• Computer/keyboard experience and Internet knowledge.
• Ability to function in a team environment.
• Ability to think outside of the box.
• Mapping with Bing or Google maps and searching skills.
• Ability to work varied shifts and varied days off as needed.
• Bilingual English, French, or Spanish is desirable but not required.

The Family Company: Blue Compass RV has more than 100+ RV dealerships across the country and we staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike.

• RVs are designed for memorable journeys, and we believe shopping for one should be a one-of-a-kind experience as well.
• We also believe in customer commitment, professionalism, a will to win, teamwork, having fun and investing in our people.