Job Description

Job Title: Lead Site Specialist, Inventory Management

Requisition ID:

Location/Division Specific Information

This position focuses on service delivery excellence for Unity Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

This position is located in Boston, MA.

How will you make an impact?

Provides work direction to and performs all duties of a Sr. Site Specialist, Site Specialist or Site Service Technician to assure customer satisfaction. Monitors work flow to optimize staffing and services for customer. Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships.

What will you do?

Assists in coordinating the staff and workload to meet or exceed efficiency performance standards for Managed Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.

Coordinate equipment and instrument maintenance to include: Database management. Interaction with Lab Champions and vendors for repair and maintenance. Coordination with repair and calibration of Lab Instruments.

Proactively responds to potential equipment issues to prevent unplanned interruption and customers’ business.

Perform asset tagging and tracking of instruments maximising client procedures

Closely communicate and collaborate with onsite team to prioritize and resolve open corrective and preventative work orders.

Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.

Escort lab instrument service vendors to work sites and provide locally required trainings to such service vendors.

Provide oversight and support of Lab Services operations including inventory management, material handling, dock management, receiving, shipping, and glassware washing.

Communicate clearly, understand and acknowledge verbal instructions, and be able to read and interpret work from drawings, written work orders, sketches, blueprints, and technical manuals.

Understand customer requirements and coordinate interface with other teams for various support requirements.

Maintain professional and customer-oriented relationships with team members, internal and external customers and service providers, and building occupants

Facilitates and leads team meetings.

Identifies training and site service personnel skills improvement opportunities and reports these to the supervisor.

Reviews site employee errors and trains/coaches so potential errors are eliminated.

How will you get here?

• Requires proof of Covid-19 vaccination

Education:

• Must possess a High School Diploma
• Associates Degree, Biotechnology Course Certificate or 3-5 years of equivalent experience, preferred

Experience:

• Three to five years of dynamic proven experience, preferred
• Experience in laboratory setting providing laboratory operations support, preferred
• Direct knowledge of laboratory equipment, services and supplies, preferred
• Basic digital literacy (word processing, spreadsheet and internet)

Knowledge, Skills, Abilities

• Ability to follow oral and written equipment and process procedures with accuracy.
• Ability to identify deviations from expected results or outcomes.
• Ability to perform in a fast paced environment.
• Basic math and written communication skills.
• Ability to read, write and speak English
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
• Must maintain Thermo Fisher Scientifics’ Four-I Values
• Must possess leadership skills to provide functional supervision and mentoring to staff, and show concern for well-being and success of others.
• Strong desire to serve the customer, and the interpersonal skills to take care of various levels of personnel at the customer site.
• Must be customer focused to deliver excellent customer service including maintaining a professional appearance at all times.
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
• Must be proficient with a computer and the Microsoft Office suite of software.
• Expanded tactical thinking that considers the impact on the broader organization
• Proven communication skills that provide mentorship to others in performing the work, to optimally present information and respond to questions or customer service requests and interact with the customer’s organization.
• Must possess analytical skills to provide suggestions for corrective action and preventive customer service.
• Must be organized and detail oriented, prioritizing own and other’s work and meet business efficiency metrics.
• Must be able to apply good judgment and decision-making skills in dealing with a variety of routine and non-routine issues.
• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• Working Independently as well as in a team setting is required.
• Extensive walking may be required.
• Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
• Ability to use material handling equipment such as push carts and pallet jacks
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
• Some areas require steel toe shoes, bump hats and/or safety glasses
• Ability to work overtime as required

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.