The Performance Coach plays an important role in ensuring the DC employees are capable of performing their job duties effectively and efficiently. Reporting to the Learning & Development Manager (L&D Mgr.), the Performance Coach will provide functional training and coaching to new and low performing associates relating to the job specific requirements in their assigned departments. He/she must learn key operational aspects of all procedural, systems and functional tasks, give in-classroom training to their peers, and ensure that other associates understand their new job roles within WMS, Functional and/or any procedural changes. This includes training observations of associates with respect to their performance against labor management standards and provide additional recommendations on training support as needed . (While the Performance Coach is expected to provide regular input to supervisors and managers regarding performance, the Performance Coach is not responsible for direct supervision and does not have authority to change the terms and conditions of employment)

Duties and Responsibilities

• Suggest changes based on knowledge of operational changes and/or system enhancements made after the development of the training program.
• Act as a mentor to associates and provide guidance and support in order to develop the skills and abilities needed to be successful in their role
• Assists in implementing refresher programs in the assigned areas as needed.
• Facilitates short training sessions to address specific operational needs, such as quality standards or simple system enhancements.
• A resource for “refresher coaching/training” for Staffing Associates, recent LOA returnees, marginal performers, etc.
• Provides feedback to Learning and Development management to offer suggestions and continually improve programs/processes for quality/productivity gains.
• Completes training checklists and class attendance rosters as required.
• Escorts training classes to the work area and remains available to assist each trainee.
• Coordinates with managers to obtain extra assistance where applicable.
• Remains in the work area to respond to questions from trainees.
• Follows up with recent new hires to answer questions and evaluate new hire program and/or program effectiveness.
• Performs other related activities as assigned.

Scope

• Staff supervision and development — None

• Decision making – Performance input provided; no formal decision making authority
• Travel –. None

• Location—Distribution Center

Qualifications – Education and/or Experience

• High School Diploma or equivalent combination of training and education required.
• Minimum 1 year of experience training or mentoring employees
• Minimum 1 year of experience working in distribution, manufacturing or related industry
• Demonstrated knowledge and skills of loading, stacking and other warehouse equipment
• Must be in good standing (no performance/attendance write-ups within the last 6 months)
• Must communicate clearly and effectively with associates and managers
• Can effectively work with associates of diverse backgrounds
• Flexible to work other shifts and/or weekends as required
• Operates with honesty and integrity

Physical Requirements
General warehouse environment requiring ability to:

• Stand, walk, sit for extended periods
• Communicate effectively in person, one on one and large groups, via telephone, email, or any other electronic media platform
• Use keyboard and read from computer screen and reports
• Lift up to 50 lbs.

We're a 45 year-old, $6.5 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,300 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.