We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview: Manager - Site Support

Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for a) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, b) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, c) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, d) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, e) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and f) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.

Qualifications:

• Experience: Twelve (12) years of relevant technical or business work experience.
• Required Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
• Other: Expertise of business partners functions, it direction and business strategiesExpertise in conflict management and problem-solving. Deep understanding of information systems, business processes, the key drivers and measures of success for the relevant business.Highly skilled in Project Management, has ability to manage most-complex projects Outstanding communication skills, both verbal and written.Experience with business writing. Ability to prioritize competing interests across functions.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.